* Voted Top 10 startups on the continent - StartUpBootCamp 2017
Artificial Intelligence Solutions
with a human touch
Improve Retail and Customer Experience for businesses through always-on AI and real-time training.
THE FUTURE OF CONSUMER COMMUNICATION
Disruptive mindset
The world is getting more connected each and every day.
With mobile device penetration at an all-time high, and steadily rising, it’s important to communicate with your customers in a way they understand - directly to the palm of their hand.
- PROJECTIONS -
Industry Challenges
Consumers are struggling to get the things they want in an effective, convenient manner.
Customer experience is increasingly important in a fast paced world.
51% of customers expect companies and brands to be accessible 24/7.
Contact centres have down time, struggle with Human error, unreliable tech and poor first call resolution rates. Which results in poor customer service.
amongst those,
3.5 Billion
will be using
messenging apps
resulting in
11.6 Billion
mobile-connected devices by 2020
An estimated
4 Billion
people will be online
globally by 2018
Introducing GotBot
We believe that call centre agents should spend time offering a personalised customer experience instead of doing menial, repetitive tasks.
That's why we train our AI to predict case meta-data & suggest or automate answers. This process saves valuable time and exponentially improves accuracy every time you receive a new message.
Gotbot AI is a convenient, at-your-fingertips Social Commerce and Customer Experience solution. Customers can get the information and service they require through a simple Facebook Messenger, Twitter, WeChat, Skype, SMS, and Web chat conversation
GotBot functions as two distinct automatic response systems:
GotBot CustomCare
A Customer Experience tool giving you a platform which allows you to learn more about your customers, through multiple platforms such as - Twitter, WeChat, Facebook Messenger, Skype, email, SMS and Live chat.
GotBot Get It
A Social Commerce tool which adds additional revenue streams to your business model by harnessing the convenience and power of Facebook Messenger
CustomCare
Smart Communication using AI.
Custom Care is an AI platform that automates and streamlines conversations between big brands and their customers, through the use of multiple digital channels including Twitter, Facebook Messenger, Skype, WeChat, email, SMS, and Live chat.
It’s power lies in the fact that it gets trained in real time with relevant data by an agent.
Applications Include:
- Education
- Events
- Ticketing
- Product Recommendations
- Frequently asked Questions
- Content Delivery
- Bookings
CustomCare
The Benefits
- Multi-Channel service with the power to hook into any web service. (API)
- Rich messaging functionality - inc images, audio, video & interactive buttons
- Minimal data usage, when compared to apps.
- Limited opportunity for human error.
- Real-time training of relevant data.
- Always-on & stores data during off-peak hours.
- Usage history provides intensive marketing data - Analytics from your AI.
- Ready-To-Go - a minimal amount of training is required to fit it to client’s needs.
- Full API integration into any system.
- Increased concurrency per agent.
GotBot Get it
Social Commerce
GotBot Get it is a simple system that provides a new stream of retail communication between businesses and customers through Facebook Messenger.
Using the popularity of the Facebook Messenger platform as its base, this automated system helps customers get the things they’re looking for, without ever leaving Facebook.
And with the potential for human error minimized, it’s no wonder GotBot Get it is set to become the sales tool of the future
Connect
For all your FAQs - or to find out how you can get your business involved with GotBot - get in touch today.
© COPYRIGHT GOTBOT 2017.